Car Rental Cancellation Policy: Free Cancellation, Early and Late Returns
You can cancel a car rental booking made through RentaCarSAW free of charge up to 48 hours before your pickup time. No prepayment is taken at booking; you pay when you pick up the car. So if your plans change, all you need to do is give notice early enough. For cancellations made less than 48 hours before pickup, no-shows, early returns and late returns, the terms of the company you chose apply. These terms are listed in the details of each offer, and we recommend reading them before you book.
How is the free cancellation window calculated?
The window is counted backwards from the pickup time on your booking. If you are picking up the car on Friday at 10:00, you can cancel free of charge until Wednesday at 10:00.
| Pickup | Last moment for free cancellation |
|---|---|
| Friday 10:00 | Wednesday 10:00 |
| Monday 08:30 | Saturday 08:30 |
| 1 November, 23:00 | 30 October, 23:00 |
How do I cancel my booking?
- Open the Reservations link in the top menu of the site.
- Enter your reservation number and the email address or phone number you gave when booking, then look up your reservation.
- If you run into any problems, contact our customer service through the contact details in your booking confirmation and send your cancellation request, stating the time.
Cancelling before the 48-hour cut-off is all it takes for the cancellation to be free.
Cancelling less than 48 hours before pickup, and no-shows
If you cancel when there are less than 48 hours to go before pickup, or you simply do not turn up to collect the car without letting anyone know, the company's terms apply. This rule varies from company to company and is listed in the booking conditions of the offer you chose. If you cannot make it, let them know as early as possible; it makes things easier for both you and the company.
Early return: are the remaining days refunded?
If you want to return the car earlier than planned, how the unused days are handled depends on the company. Some companies recalculate the price based on the number of days actually used; because the daily rate can be higher for short rentals, the result may not be as low as you expect. If you might return the car early:
- Ask about the company's early return rule before you pick up the car.
- Choose a realistic rental period; extending is usually easier than shortening.
- If you are returning early, tell the company in advance and get a return report.
Late return and extending your rental
If you bring the car back after the return time on your booking, the company may charge for extra hours or extra days; the grace period varies by company. If you need to extend your rental, contact the company before the return time. The company will calculate the price of the extension and the km allowance for the new period.
Checklist before you book
- Note the cancellation deadline: 48 hours before your pickup time.
- Read the offer's terms: the no-show, early return and late return rules are in the offer details.
- Choose realistic pickup and return times: allow for possible flight delays.
- Compare the km allowance and the security deposit: mileage limit guide.
- Keep the contact details: have the contact channels from your booking confirmation with you.
Frequently asked questions
Can I cancel my car rental booking free of charge?
Yes. You can cancel bookings made through RentaCarSAW free of charge up to 48 hours before your pickup time.
Do I pay anything when I book?
No. No prepayment is taken at booking; you pay when you pick up the car.
What happens if I cancel less than 48 hours before pickup?
In that case, the terms of the company you chose apply. The rule varies by company and is listed in the booking conditions of the offer.
Will I get a refund if I return the car early?
It depends on the company. Some companies recalculate the price based on the days actually used. Ask about the company's early return rule before you pick up the car.
What happens if I return the car late?
The company may charge for extra hours or extra days. The grace period varies by company; if you are going to be late, let them know before the return time.
Where do I cancel my booking?
In the Reservations section in the top menu of the site, you can look up your reservation with your reservation number and your email address or phone number, or you can contact customer service.
